Zahra Software Solutions (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, who we share it with and what rights you have under the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who is responsible
Zahra Software Solutions is the responsible party for personal information collected through this website. You can reach us at any time through the contact form on our home page.
2. What we collect
- Information you give us. When you use the contact form we receive your name, your email address and the message you write.
- Technical information. When you visit, your browser sends us standard details such as your IP address, browser type and the pages requested. Our web host may keep these in routine server logs. When you send the contact form, your IP address and browser details are also passed to Google reCAPTCHA (see section 5).
- Your cookie choice. If you use our cookie notice, your choice is saved in your own browser.
We do not ask for, and you should not send us, sensitive information such as ID numbers, bank details or passwords.
3. Why we use it
- To read and reply to your enquiry.
- To keep our contact form free of spam and abuse.
- To keep reasonable business records of our communication with you.
We use your information because you asked us to get in touch, and because we have a legitimate interest in running and protecting our website. We do not sell your personal information and we do not use it for marketing unless you have agreed to that.
4. Who we share it with
We only share your information with service providers who help us run the website and handle our email, such as our web hosting and email providers, and with Google for the two services below. We may also disclose information when the law requires it.
5. Google reCAPTCHA and Google Fonts
- reCAPTCHA. Our contact form uses Google reCAPTCHA v3 to tell people from automated spam programs. It collects information about your device and how you interact with the page, including your IP address, and sends it to Google. Google may set cookies for this purpose. Google’s own Privacy Policy and Terms of Service apply to that processing.
- Google Fonts. Our pages load their typefaces from Google, so your IP address is sent to Google’s servers when a page loads.
6. Cookies and similar technologies
At the time of writing this site does not use analytics or advertising cookies. The only cookies involved are those that Google reCAPTCHA sets for spam protection. Your answer to our cookie notice is kept in your browser’s local storage so that we do not ask you again on every visit. You can change your choice at any time with the “Cookie settings” link at the bottom of our home page, and you can clear stored data in your browser settings.
7. Transfers outside South Africa
Google may process the information described in section 5 on servers outside South Africa. Where that happens, we rely on the provider’s own safeguards for protecting that information, as POPIA requires.
8. How long we keep it
We keep your message and contact details only for as long as we need them to deal with your enquiry and to keep reasonable business records. After that we delete them or make them anonymous.
9. How we protect it
We take reasonable steps to protect your information, including using an encrypted (HTTPS) connection, checking and filtering what the contact form receives, and limiting who can read the messages we receive. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.
10. Your rights
Under POPIA you may ask us to:
- tell you whether we hold personal information about you, and give you a copy;
- correct information that is wrong or out of date;
- delete information we no longer have a reason to keep;
- stop using your information for a purpose you object to, or withdraw consent you previously gave.
To make a request, use the contact form and tell us what you need. We may need to confirm who you are first.
If you are not happy with how we have handled your information, you may complain to the Information Regulator (South Africa) at inforegulator.org.za or by email to enquiries@inforegulator.org.za.
11. Children
This website is intended for businesses and adults. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.